Frequently Asked Questions

By default, the last used shipping address will be saved into to your Palmeera Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

The instructions to activate your account will be sent to your email once you have submitted the registration form. If you did not receive this email, your email service provider’s mailing software may be blocking it. You can try checking your junk / spam folder or contact us @info@palmeera.com

After logging into your account, the status of your checkout history can be found under Order History.

After logging into your account, go to your Shopping Cart. Here you will be able to make payment or cancel your order. Note: We cannot give refunds once payment is verified.

After you confirm your orders and payments all orders in Dubai area will be sent as soon as possible (while all other Emirates will arrive 2-4 working days)

All your orders are sent via our PALMEERA team and other courier services include

It’s fast, easy & secure.

At the moment, we only accept Credit/Debit cards and Cash on delivery

We are in the process of removing the option to pay for your orders by ‘Account Credits’. If you have remaining credits in your account, it will be used to pay for your next checkout.

We take such matters very seriously and will look into individual cases thoroughly. We advise you to check the product once you receive it for any concern and comments please contact info@palmeera.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged product received, we will require photo proof of the affected product and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the product to you at no cost, subject to availability. In light of this, any product that falls into this category should not be thrown away before taking photo proof and emailing the photo to us at info@palmeera.com

2. In the event of lost mail, we will try to locate our delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.

As Product Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

1. Microsoft Internet Explorer Version 10 on wards.

• Download the latest Microsoft Internet Explorer at: http://windows.microsoft.com/en-us/internet-explorer/download-ie

2. Mozilla Firefox Version 10 on wards.

• Download the latest Mozilla Firefox at: https://www.mozilla.org/en-US/firefox/new/

3. Google Chrome Version 12 on wards.

• Download the latest Google Chrome at: https://www.google.com/chrome/browser/desktop/

In addition, please ensure that your JavaScript and Cookie is enabled on your browser.